Shipping & Delivery Policy

1Shipping Rates & Volumetric Weight

Shipping costs are calculated automatically at checkout based on the total weight and size of the package.

• Base Rate: ₹89 for shipments up to 500 gm.
• Additional Weight: ₹59 for every additional 500 gm slot.
• Volumetric Rule: As per standard courier norms, shipping charges are calculated based on the higher value between the actual physical weight and the volumetric weight (Length x Width x Height) of the package.

2Payment Methods

• Prepaid Only: We currently accept 100% prepaid orders.
• No COD: Cash on Delivery (COD) is not supported on the KaKiSo platform at this time.

3Serviceable Areas

Shipping is exclusively available for domestic orders within India. We do not support international shipping or cross-border fulfillment at this time.

4Estimated Delivery Timelines

Delivery times depend on the destination pincode. Suppliers typically dispatch orders within 24 hours, after which the following transit times apply:

• City Pincodes4 to 5 Business Days
• Outskirt Pincodes7 to 8 Business Days
• Rural Pincodes10 to 11 Business Days

Business days exclude Sundays and national public holidays.

5Order Tracking

A unique tracking number is automatically assigned to every shipment once the order is processed.

• For ReSellers: The shipping label and live tracking link will be available on your dashboard. You can easily share this tracking ID with your customer.
• For Suppliers: Shipping labels are automatically generated and ready for print on your dashboard.

6RTO (Return to Origin) Policy

If a courier is unable to deliver a package after maximum attempts, it is marked as an RTO.

• Destination: All RTO packages are returned directly to the ReSeller’s registered address (not the Supplier).
• Charges: The ReSeller is responsible for covering both the forward and reverse shipping charges for RTO orders.
• Actionable Advice: To avoid RTO penalties, always double-check the customer’s address and verify their availability before placing the order.

7Lost in Transit

If a shipment is officially marked as “Lost in Transit” by our courier partner, KaKiSo will automatically initiate a full refund to the ReSeller for the order amount.

8Replacement Shipping

In the event that an item is approved for replacement (strictly governed by our Replacement & Return Policy), the Supplier is responsible for bearing both the forward and reverse shipping costs of the replacement product.