Replacement & Return Policy

1Eligibility for Replacement

A product is eligible for replacement only under the following conditions:

• Timeline: The issue should be reported within 3 days of delivery.
• Physical Damage: The item is received in a broken or damaged state.
• Manufacturing Defect: The item has a functional or structural flaw from the factory.
• Missing Items: Parts of the order are missing from the package.
• Non-Functional: The product is not working (depending on the nature of the item).

2Mandatory Unboxing Video Strict Requirement

To protect the interests of our suppliers, no replacement or return request will be entertained without a complete/uncut & genuine unboxing video.

• The ReSeller must ensure their customer records a continuous, unedited video while opening the package for the first time.
• The video must clearly show the shipping label and the defect/damage.
• Failure to provide this video will result in the immediate rejection of the concern.

3How to Raise a Concern

ReSellers must report issues via one of the following channels:

Required Information

• Subject Line: Order ID [Insert Order ID]
• Body: Clearly mention the nature of the concern.
• Attachment: Share the unboxing video directly or via a cloud link (Google Drive, OneDrive, Dropbox, WeTransfer, etc.).

4Verification Process

Once a concern is raised, KaKiSo will verify the details with the Supplier. We commit to providing a formal response within a maximum of 3 working days.

5Resolution & Logistics

If the concern is found to be genuine and approved:

• Return Shipping: The ReSeller will ship the defective item back to the Supplier.
• Shipping Costs: The Supplier will bear all shipping fees. The ReSeller must attach the shipping invoice, and the Supplier will reimburse this cost.
• Fresh Shipment: The Supplier will ship a new, fresh product to the customer immediately.

6Refund Policy (Out of Stock)

In the event that the same product is not available for replacement, a full refund will be issued to the ReSeller.

• The refund will include the Convenience Fee (₹10 per order) and the Platform Fee (₹5 per product).